{"id":430,"date":"2013-03-17T11:33:35","date_gmt":"2013-03-17T10:33:35","guid":{"rendered":"http:\/\/soch.cz\/blog\/?p=430"},"modified":"2013-04-03T08:33:33","modified_gmt":"2013-04-03T07:33:33","slug":"procesy-a-metriky-deformuji-lidi","status":"publish","type":"post","link":"https:\/\/soch.cz\/blog\/management\/procesy-a-metriky-deformuji-lidi\/","title":{"rendered":"Procesy a metriky deformuj\u00ed lidi"},"content":{"rendered":"<p>\u010c\u00edm v\u00edce chod\u00edm po firm\u00e1ch, t\u00edm v\u00edce doch\u00e1z\u00edm k\u00a0tomu, \u017ee existuje jasn\u00e1 rovnice. \u010c\u00edm striktn\u011bji nadefinovan\u00e9 m\u00e1te procesy, t\u00edm m\u00e9n\u011b je ve firm\u011b inovace, otev\u0159enosti, d\u016fv\u011bry, motivace, iniciativy, spolupr\u00e1ce. Lid\u00e9 sed\u00ed a \u010dekaj\u00ed, a\u017e dostanou \u00fakoly. Boj\u00ed se ozvat, staraj\u00ed se jen o to, jak napln\u00ed metriky. Produktivita kles\u00e1, a \u010d\u00edm v\u00edce kles\u00e1 produktivita, t\u00edm v\u00edce metrik vznik\u00e1. Co nem\u011b\u0159\u00edm, to ne\u0159\u00edd\u00edm.<\/p>\n<p>Agiln\u00ed metody to d\u011blaj\u00ed jinak. M\u00edsto striktn\u00edho procesu jen vymezuj\u00ed h\u0159i\u0161t\u011b. Definuj\u00ed t\u00fdm\u016fm i jednotlivc\u016fm pouze mantinely, kter\u00e9 by se nem\u011bly p\u0159ekra\u010dovat. U\u017e jen agiln\u00ed manifest. Ne\u0159\u00edk\u00e1 takhle p\u0159esn\u011b vypad\u00e1\/nevypad\u00e1 dokumentace, ale \u201cup\u0159ednost\u0148ujeme funk\u010dn\u00ed produkt p\u0159ed vy\u010derp\u00e1vaj\u00edc\u00ed dokumentac\u00ed\u201c. Tedy jedin\u00e9 co \u0159\u00edk\u00e1me je, \u017ee \u201cje to o produktu, ne o dokumentaci\u201c. A nep\u0159\u00edmo i to, \u017ee dokumentace je d\u016fle\u017eit\u00e1, ale komunikace je d\u016fle\u017eit\u011bj\u0161\u00ed. Tedy, ur\u010dit\u011b dokumentaci d\u011blejte, ale asi nen\u00ed t\u0159eba ji m\u00edt sepsanou do posledn\u00edho detailu, sepi\u0161te jen to, co opravdu bude n\u011bkdo pot\u0159ebovat. Zd\u00e1nliv\u011b tedy nerad\u00ed nic. Je to common sense. Selsk\u00fd rozum. Na ten jsme ale p\u0159i na\u0161em pracovn\u00edm vyt\u00ed\u017een\u00ed \u010dasto zapomn\u011bli. Agiln\u00ed procesy n\u00e1s vrac\u00ed tam, kde jsme kdysi byli. Tam, kde v\u011bci fungovaly i bez detailn\u00edch metrik a p\u0159esn\u011b definovan\u00fdch proces\u016f.<\/p>\n<p>Jak takov\u00e9 metriky \u010dasto vypadaj\u00ed? P\u00e1r historek pro p\u0159\u00edklad z\u00a0posledn\u00ed doby\u2026<\/p>\n<p><strong>Po\u010det \u0159\u00e1dek k\u00f3du<\/strong>. Ta pat\u0159\u00ed k\u00a0m\u00fdm obl\u00edben\u00fdm. Mus\u00edme p\u0159ece v\u011bd\u011bt, kter\u00fd v\u00fdvoj\u00e1\u0159 je lep\u0161\u00ed ne\u017e ten jin\u00fd. No ne? Jak bychom to jinak zjistili? A jak bychom doc\u00edlili toho, \u017ee v\u016fbec n\u011bco d\u011blaj\u00ed. Tedy d\u016fv\u011bra: nula. Spolupr\u00e1ce: ani vzniknout nem\u016f\u017ee. Proto\u017ee pak bych kolegovi pomohl k\u00a0lep\u0161\u00ed v\u00fdplat\u011b, co\u017e o to, ale sob\u011b t\u00edm p\u00e1dem k\u00a0hor\u0161\u00ed\u2026<\/p>\n<p><strong>Po\u010det test\u016f, pokryt\u00ed testy<\/strong>. Zd\u00e1nliv\u011b smyslupln\u00e1. Ale jak jist\u011b teste\u0159i potvrd\u00ed, zcela nevypov\u00eddaj\u00edc\u00ed. Tedy kon\u010d\u00ed tunou test\u016f. Test m\u00e1me na v\u0161echno, co jde. Obzvl\u00e1\u0161t\u011b na ty jednoduch\u00e9 v\u011bci. Tam po\u010det p\u0159ib\u00fdv\u00e1 nejsn\u00e1ze. A proto\u017ee testov\u00e1n\u00ed nikdo krom\u011b tester\u016f nerozum\u00ed, jedin\u00e9, co manager hon\u00ed, je procento pokryt\u00ed. A m\u00e1 dobr\u00fd pocit, \u017ee roste. Jen\u017ee ty testy mus\u00ed n\u011bkdo udr\u017eovat, a to stoj\u00ed energii. Zbyte\u010dn\u011b investovanou hned dvakr\u00e1t. Jednou u vzniku testu, kter\u00fd nen\u00ed a\u017e tak kl\u00ed\u010dov\u00fd a podruh\u00e9 opakovan\u011b p\u0159i libovoln\u00e9 zm\u011bn\u011b syst\u00e9mu. C\u00edlem firem, kter\u00e9 to pochopily, ji\u017e d\u00e1vno nen\u00ed 100% pokryt\u00ed testy, ale funk\u010dn\u00ed produkt. Ps\u00e1t jen ty testy, kter\u00e9 maj\u00ed pro n\u00e1s smysl a pot\u0159ebujeme je.<\/p>\n<p><strong>Po\u010det reportovan\u00fdch chyb.<\/strong> Zd\u00e1nliv\u011b spr\u00e1vn\u00e1 metrika. Kdy\u017e ale p\u0159itvrd\u00edte, a za\u010dnete ohodnocovat testery podle po\u010dtu nalezen\u00fdch chyb a v\u00fdvoj\u00e1\u0159e podle stejn\u00e9ho po\u010dtu penalizovat, dojdete k\u00a0tomu, \u017ee tyto skupiny maj\u00ed zcela odli\u0161n\u00e9 c\u00edle. A to, \u017ee by spolupracovaly ji\u017e v\u00a0pr\u016fb\u011bhu na kvalitn\u00edm vy\u0159e\u0161en\u00ed User Story je v\u00a0nedohlednu. Jen a\u0165 tam ty chyby ud\u011blaj\u00ed. Alespo\u0148 je snadno najdeme. A z\u00a0druh\u00e9 strany tento p\u0159\u00edstup generuje nekone\u010dn\u00e9 a \u010dasto \u00fasp\u011b\u0161n\u00e9 diskuse typu: \u201cne,ne,ne, to nen\u00ed chyba, tu j\u00e1 jako v\u00fdvoj\u00e1\u0159 neakceptuji, to je change request, nebo chyba testu, ale rozhodn\u011b ne chyba k\u00f3du. Kdepak.\u201c Frustruj\u00edc\u00ed.<\/p>\n<p><strong>\u010cas na dokon\u010den\u00ed tasku<\/strong>. Obvykl\u00e1 v\u011bc, \u017ee? Jak jinak byste v\u011bd\u011bli, jestli z\u00e1vazek ve Sprintu stihnete nebo ne? Pot\u0159ebujete m\u00edt p\u0159eci jistotu! Ale ono to nikam nevede. Jistota je jen pofid\u00e9rn\u00ed. Nav\u00edc, takov\u00e9 v\u00fdpo\u010dty stoj\u00ed spoustu \u010dasu, kter\u00fd by \u0161el smyslupln\u011bji investovat jinak. Sta\u010d\u00ed p\u0159ece pr\u00e1ci rozd\u011blit na men\u0161\u00ed kusy a ty p\u0159ehledn\u011b zobrazit na tabuli. A vn\u00edmat funkcionalitu jako celek. Ne jako jednotliv\u00e9 \u010d\u00e1sti. P\u0159\u00ed\u0161t\u011b o tom nap\u00ed\u0161u v\u00edc.<\/p>\n<p><strong>Sprint Burndown.<\/strong> Obdobn\u011b zbyte\u010dn\u00fd jako reportovat \u010das pot\u0159ebn\u00fd na dokon\u010den\u00ed tasku. Kdy\u017e k\u00a0n\u011bmu p\u0159id\u00e1me tlak na to, aby vypadal \u201cp\u011bkn\u011b\u201c, \u010dasto dojdeme k\u00a0tomu, \u017ee t\u00fdm reportuje za ka\u017ed\u00fd den 8h*po\u010det \u010dlen\u016f. Tolik \u010dasu jsme p\u0159eci na t\u00e1sk\u00e1ch str\u00e1vili, ne? Graf m\u00e1 kr\u00e1sn\u00fd line\u00e1rn\u00ed pr\u016fb\u011bh, ale vypov\u00eddaj\u00edc\u00ed schopnost je nulov\u00e1.<\/p>\n<p><strong>Velocity mus\u00ed b\u00fdt n\u011bjak\u00e9 konkr\u00e9tn\u00ed \u010d\u00edslo<\/strong>. T\u0159eba \u0159ekn\u011bme 22. Jinak t\u00fdm funguje \u0161patn\u011b a m\u00e1lo toho ud\u011bl\u00e1. No tak pro\u010d ne, sta\u010d\u00ed \u0159\u00edct a my budeme je\u0161t\u011b lep\u0161\u00ed. Prost\u011b jen za\u010dneme ohodnocovat User Stories jinak. Nebo rovnou cel\u00fd Backlog vyn\u00e1sob\u00edme 100. Jo, to \u017ee nesm\u00edme? No tak jo, ale ono se to za n\u011bjak\u00fd \u010das objev\u00ed na kvalit\u011b. Technick\u00fd dluh je moc pr\u00edma. Jeho odstran\u011bn\u00ed je je\u0161t\u011b dra\u017e\u0161\u00ed, ne\u017e to, \u017ee si d\u00e1te pozor, aby nevznikl .<\/p>\n<p>A pokra\u010dovat bychom mohli dal\u0161\u00edmi slo\u017eitostmi, jako detailn\u00edmi v\u00fdkazy o tom, co kdo p\u0159esn\u011b kterou minutu d\u011blal, nebo kv\u00f3tou na po\u010det business bod\u016f, kter\u00e9 t\u00fdm mus\u00ed doru\u010dit. A p\u0159itom nic z\u00a0toho nen\u00ed pot\u0159eba. Nev\u011b\u0159\u00edte? No t\u011b\u017eko v\u00e1s budu p\u0159esv\u011bd\u010dovat takhle od stolu. Zkuste to. Zeptejte se firem, co to dok\u00e1zaly.<\/p>\n<p>Obecn\u00e9 doporu\u010den\u00ed je, \u017ee je dobr\u00e9 n\u011bco m\u011b\u0159it, ale libovoln\u00e1 metrika mus\u00ed b\u00fdt jen indik\u00e1tor, ne c\u00edl, pravidlo, modla. Nel\u00edb\u00ed se v\u00e1m velocity? Mysleli jste si, \u017ee by t\u00fdm toho m\u011bl doru\u010dit v\u00edce? No tak se pod\u00edvejte \u010d\u00edm to je. Najd\u011bte p\u0159\u00ed\u010dinu, ne d\u016fsledek. Libovoln\u00e9 tvrd\u00e9 metrice se t\u00fdm p\u0159izp\u016fsob\u00ed a uprav\u00ed sv\u00e9 chov\u00e1n\u00ed tak, aby metrika vy\u0161la. N\u011bkter\u00e9 firmy je proto \u010dasto m\u011bn\u00ed, aby to t\u00fdmy nest\u00edhaly. Jin\u00e9 pochopily, \u017ee o probl\u00e9mech je dobr\u00e9 v\u011bd\u011bt, a jsou r\u00e1dy, \u017ee je pomoc\u00ed soft metrik vid\u00ed.<\/p>\n<p>Druh\u00e1 rada \u0159\u00edk\u00e1, nebabrejte se v\u00a0detailech. Stoj\u00ed moc energie a ztrat\u00edte se v\u00a0nich. V\u0161echno je vid\u011bt z\u00a0jednoduch\u00fdch trend\u016f. Obvykl\u00e9 v\u011bci se toti\u017e d\u011bj\u00ed obvykle, v\u00fdjime\u010dn\u00e9 v\u00fdjime\u010dn\u011b. A na velk\u00fdch \u010d\u00edslech, jako je nap\u0159. velocity za t\u00fdm a sprint to vych\u00e1z\u00ed. I t\u011bch neobvyklost\u00ed n\u00e1m za t\u00fdm a Sprint p\u0159ijde poka\u017ed\u00e9 stejn\u011b. Jedna User Story byla podhodnocen\u00e1, jin\u00e9 dv\u011b nadhodnocen\u00e9, jeden onemocn\u011bl, dal\u0161\u00edho bolela hlava, n\u011bkomu to zas v\u00fdborn\u011b \u0161lo od ruky. Tedy, kdy\u017e p\u0159estanete \u0159e\u0161it detail, jako je po\u010det hodin na tasku, ale pod\u00edv\u00e1te se jen na velocity, dozv\u00edte se z\u00a0trendu p\u0159esn\u011b to, co pot\u0159ebujete.<\/p>\n<p>Tvrd\u00e9 metriky a detailn\u00ed procesy zab\u00edj\u00ed tvo\u0159ivost, inovace, n\u00e1ladu. Kon\u010d\u00ed tak, \u017ee produktu nikdo nev\u011b\u0159\u00ed, z\u00a0t\u011bch \u00fa\u017easn\u00fdch v\u00fdvoj\u00e1\u0159\u016f, analytik\u016f a tester\u016f, co mnohdy maj\u00ed n\u011bkolik titul\u016f a jsou nadpr\u016fm\u011brn\u011b inteligentn\u00ed, se st\u00e1vaj\u00ed d\u011bln\u00edci u p\u00e1su. Zombie bez energie. Ud\u011blejte si test. Zeptejte se va\u0161ich zam\u011bstnanc\u016f, pro\u010d pracuj\u00ed. Ti, co jsou tam jen pro pen\u00edze, berou pr\u00e1ci jen jako nutn\u00e9 zlo. Hl\u00eddaj\u00ed si spokojen\u00e9ho \u0161\u00e9fa a metriky. Schov\u00e1vaj\u00ed se za procesy. Vymlouvaj\u00ed se. Jak mal\u00e9 d\u011bti. D\u011bl\u00e1me p\u0159ece p\u0159esn\u011b to, co \u0159eknete. Tak n\u00e1s nechte, a pla\u0165te n\u00e1m. My m\u00e1me hypot\u00e9ku. Uvid\u00edte n\u00e1s tu maxim\u00e1ln\u011b od dev\u00edti do p\u011bti, a kdy\u017e tu nen\u00ed \u0161\u00e9f, tak jen do \u010dty\u0159. P\u0159esn\u011b podle pracovn\u00ed doby. Ti druz\u00ed, u t\u011bch je na prvn\u00edm m\u00edst\u011b pr\u00e1ce, kter\u00e1 m\u00e1 smysl, sv\u00edt\u00ed jim o\u010di\u010dka, jak tuhle \u0159\u00edkal jeden jejich manager. Zaj\u00edmaj\u00ed se, jsou schopni se zdrav\u011b poh\u00e1dat o \u0159e\u0161en\u00ed, neboj\u00ed se \u0159\u00edct sv\u016fj n\u00e1zor. Maj\u00ed spole\u010dn\u00fd c\u00edl. A t\u00edm nen\u00ed m\u00edt v\u00edc pen\u011bz. To je d\u016fsledek jejich p\u0159\u00edstupu, kter\u00fd z\u00e1konit\u011b p\u0159ijde. Kde byste cht\u011bli pracovat vy?<\/p>\n<p>Agile tohle prost\u0159ed\u00ed m\u011bn\u00ed. Mohlo by se sice zm\u011bnit samo, i bez agiln\u00edch p\u0159\u00edstup\u016f, ale \u010dasto je k\u00a0tomu n\u011bjak\u00fd nov\u00fd label pot\u0159eba. P\u0159ekvapiv\u011b, velk\u00e1 \u010d\u00e1st t\u00fdm\u016f, kter\u00e9 dnes coachuji, \u0159e\u0161\u00ed p\u0159esn\u011b tento probl\u00e9m. V\u00fdhodou je, \u017ee \u017ee zm\u011bna p\u0159ich\u00e1z\u00ed rychle. Nabaluje se to jak sn\u011bhov\u00e1 koule. P\u0159itahuje to. Ale za\u010d\u00e1tky jsou obvykle o to v\u00edce bolestiv\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u010c\u00edm v\u00edce chod\u00edm po firm\u00e1ch, t\u00edm v\u00edce doch\u00e1z\u00edm k\u00a0tomu, \u017ee existuje jasn\u00e1 rovnice. \u010c\u00edm striktn\u011bji nadefinovan\u00e9 m\u00e1te procesy, t\u00edm m\u00e9n\u011b je ve firm\u011b inovace, otev\u0159enosti, d\u016fv\u011bry, motivace, iniciativy, spolupr\u00e1ce. Lid\u00e9 sed\u00ed a \u010dekaj\u00ed, a\u017e dostanou \u00fakoly. Boj\u00ed se ozvat, staraj\u00ed se jen o to, jak napln\u00ed metriky. Produktivita kles\u00e1, a \u010d\u00edm v\u00edce kles\u00e1 produktivita, t\u00edm &hellip; <a href=\"https:\/\/soch.cz\/blog\/management\/procesy-a-metriky-deformuji-lidi\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Procesy a metriky deformuj\u00ed lidi&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[11],"tags":[272,51,273,97,33,53,10],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/posts\/430"}],"collection":[{"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/comments?post=430"}],"version-history":[{"count":0,"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/posts\/430\/revisions"}],"wp:attachment":[{"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/media?parent=430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/categories?post=430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/soch.cz\/blog\/wp-json\/wp\/v2\/tags?post=430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}